A Fully Digital, End-to-End Healthcare Operation
A New Beginning for Digital Health Delivery
Primero IPS launched with a clear goal: to create a modern, fully digital healthcare service from the ground up — focused on accessibility, transparency, and operational efficiency.
From its first locations in Bogotá, Primero IPS offers outpatient healthcare services designed to meet patients where they are, both through in-person consultations with a doctor and remotely via video telemedicine. But building a service like this — one that scales intelligently and adapts over time — requires more than just software.
It requires a complete digital platform, capable of managing every step in the healthcare journey — from sales, subscriptions, appointment scheduling and clinical documentation to compliance, virtual care, and personalized communication — all connected in real time.
The Digital Heartbeat: Architecture Powered by Modular Assembly
At the center of the platform is Mango Soft’s Enterprise Service Bus (ESB) — the digital backbone that connects every part of the ecosystem.
This architecture allowed us to:
- Connect seamlessly with external systems like Salesforce (CRM) and NetSuite (financials)
- Decouple every module, so the platform can scale or evolve without breaking existing flows
- Synchronize the full experience, ensuring that every action — booking, payments, records — updates the platform in real time
All of this is built following our modular software model, where each component is a reusable building block — allowing the platform to adapt quickly and grow as needs evolve.
The 15 modules that connect to the ESB
Adam
Adam
Zeus
Zeus
Titan
Titan
Eagle
Eagle
Mango Access Control
Mango Access Control
Mango Health Records (EHR)
EHR
Mango Forms
Mango Forms
Mango Reporting
Mango Reporting
Mango WA Chatbot
Mango WA Chatbot
Mango Calendar
Calendar
Mango Telehealth
Mango Telehealth
Mango Queue Manager
Queue Manager
Mango Services
Services
Mango Analytics
Analytics
Mango Cache
Mango Cache
The Clinical Core: Modern, Flexible Outpatient Care
In 2025, Primero IPS began offering a core set of outpatient services from its Bogotá locations, including:
- General medicine
- Family medicine
- Pediatrics
- Psychology
- Nutrition
- Respiratory therapy
Mango Soft’s platform supports each of these specialties with full compatibility. The full solution brings together more than 15 interconnected modules to manage the entire patient journey. Below, you’ll find four of these modules explained, so you can get a sense of the real impact of the robust system we implemented.
4 Key Features in Mango Soft’s Platform for Primero:
1. Zeus: Clinical Workflow Engine
Zeus enables providers and administrators to manage care processes with clarity and automation:
- Smart, color-coded task lists for each clinician
- Digital flows for exams, follow-ups, and patient care
- Full visibility over each patient’s status and every operational step
2. Mango Health Records
Our cloud-based EHR platform brings together all clinical data — patient history, consultations, test results, logs, and more — into one single, accessible, and secure view.
3. The Operational Brain: Smart Scheduling with Mango Calendar
Coordinating doctors, services, rooms, and patients is one of the most complex challenges in any healthcare environment. With Mango CalendarClinic staff will be able to view their schedule with scheduled patients and procedures., Primero IPS now manages every moving part of its clinical operation through a single, intelligent system with:
- Real-time visibility into staff schedules and availability
- Centralized management of consultation rooms and physical resources
- Built-in logic to prevent scheduling conflicts and optimize usage
- A daily operational view of everything happening across the organization
But the platform goes far beyond clinical logistics. Primero IPS also gained a full suite of business and support tools to manage its day-to-day operation with precision:
- Sales dashboards integrated with Salesforce to track leads and conversions
- Digital onboarding flows for companies and patients
- Queue management and service ticketing to streamline patient flow
- Live support tools, including Genesys-based chat and call center integration
- Analytics panels that surface key performance indicators across the board
Together, these tools give Primero IPS complete control — not just over medical care, but over the full service experience, from first contact to follow-up.
4. Designed for Real Access: Custom Patient Flow via WhatsApp + Webapp
From day one, Primero IPS focused on true digital accessibility — knowing that not all users have fast internet or want to download an app, but most have free access to WhatsApp.
As part of the solution we implemented, our team developed a custom module for the patient journey that works seamlessly across WhatsApp and a sleek WebApp.
Form it, patients can:
- Schedule appointments
- View their medical history
- Receive reminders and updates
- Chat with a human agent when needed (via our Genesys integration)
This flow isn’t just functional — it’s integrated end-to-end, creating a consistent experience whether patients connect through their phone or computer. Everything is HIPAA-compliant, secure, and simple.
Built-In Compliance with Colombian Health Reporting
Colombian healthcare regulations are strict and time-consuming to manage manually. To solve this, we developed a custom compliance module that generates reports like the RIPS and “256 report” automatically.
No long hours spent preparing submissions — just precise, standardized reports generated from real-time clinical data.
🚀 The Delivery: A Major Win for Primero IPS, and a Milestone for Mango Soft
This project represents a milestone for both organizations.
For Primero IPS, it provides a robust, modular foundation to operate their end-to-end healthcare services digitally and efficiently from day one, with the flexibility to grow into new services and locations over time.
For Mango Soft, it’s the one of the most complete implementations of our product ecosystem to date — almost all our core modules are deployed together in a live, operational setting.
It’s also a clear validation of our modular data model: software built from composable blocks, integrated through our ESB, can truly scale to meet complex, real-world demands — without sacrificing clarity, speed, or flexibility.
It isn’t just a cool concept. It’s the best approach to solving complex, real-world problems in software.
- 100% digital, but 100% human
- Built for WhatsApp
- Automated, but flexible
- Grounded in compliance, scaled through tech