We are looking for
Streaming & Support Assistant
Location: Colombia
Streaming & Support Assistant
Role Description
We are looking for a Technical Streaming & Support Assistant with more than 1 year of experience in managing digital channels, video editing and production, as well as live streaming with high-quality audio and video to join our growing team. Desired skills include audio and video testing, hardware and software connection procedures in real-time.
We are a technology company with a global Organic Enterprise System strategy, which is a powerful ecosystem of scalable applications and components in the cloud that supports business, processes, enterprise workflows, intelligent reporting, intelligent media management, and advanced data analytics through predictive AI technologies.
We are currently based in the US and Colombia. We work with companies all around the world.
Responsibilities
Initiate live game broadcasts for TV networks and other media outlets, coordinating the operation from Mango's own platform or the one determined by the client.
Provide real-time technical support on multiple devices simultaneously (in case there are game broadcasts at the same time) to ensure that the broadcasts and recordings are error-free.
Be in constant contact with the client during broadcasts to be able to correct any eventual errors in the transmission or recordings.
Work with Mango's platform in different modules to collect information on the games broadcasted.
Generate documentation if applicable.
Requirements
Education Level:
Technical, Technologist or Professional in audiovisual and/or digital media, TV, cinema and photography, digital marketing.
Technical, Technologist or Professional in systems engineering, electronics, telecommunications or related areas.
Optional: Graduate of technical or technologist courses from SENA in systems, programming and software development areas.
Technical Knowledge:
Desirable handling of high-quality video and audio production and mixing software.
Connection methods, RTMP, SRT, UDP.
Video qualities (8 & 4k HD, SD, Ld) and sound (2,4 sound channels, etc.) and their technical implications.
Editing, production, and management of real-time audio and video connectivity protocols.
Online communication applications and social networks.
General Experience:
Desirable 6 months of experience in managing digital channels, video editing and production, as well as live streaming with high-quality audio and video.
Specific Experience:
Desirable audio and video testing implementation, real-time hardware and software connection procedures.
Languages:
Spanish (native)
English (B2 level according to the Common European Framework)
Technical Equipment:
Having multiple devices to simultaneously monitor broadcasts is essential for the job. If the employee has their own equipment, it must meet minimum technical requirements such as connection quality and bandwidth, and must also be sufficient to carry out the work, even in contingencies such as loss of internet signal, power source fluctuations, power outages, etc.
What we offer
Indefinite term contract
Competitive compensation based on skills and functions
Long term enterprise projects
Full-time remote job